This section being reorganised.


Terms and Conditions

  1. Price and Delivery Costs
  2. Availability and Delivery
  3. Payment
  4. Right to Cancel – Cooling of Period – UK and EU only
  5. Effects of Cancellation
  6. Refund of Defective Goods

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Price and Delivery Costs

The information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount by refunding the difference within a day of despatch.

As a charity we are not registered for V.A.T. and the price listed is the amount you will be charged but excluding delivery costs. Delivery costs are at the standard rate or the least expensive, unless otherwise agreed.

Availability and Delivery

The information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. We will not be able to deliver Books and Maps over the Christmas period when the Family History Centre is closed. Please refer to holiday closing dates on our webpage.

In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.


We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for goods can be made by one of the following payment methods.

  • PayPal or Credit and Debit cards via PayPal.
  • Credit card at the Family History Centre: Mastercard, Visa, Discover, JCB and Diners Club. Your credit card will be charged following our acceptance of your order or your credit card will be charged following the submission of your order.
  • Debit card at the Family History Centre: Visa Debit, Maestro. Your account will be charged following our acceptance of your order or your account will be charged following the submission of your order.

Right to Cancel – Cooling off Period – UK and EU only

You have the right to cancel this contract within 14 days without giving any reason.

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it. If the order was split due to availability the date of cancellation will apply 14 days after the last goods were received.

If you download digital content, (which is not on a tangible medium) within the 14 day cancellation period you must agree to waive your cancellation rights.

The customers’ right to cancel will be lost where there is a benefit to the consumer. For example: Where digital copyright material can be or is copied, photographed, downloaded or streamed from a CD onto a computer device.

In the case of a contract for the supply of sealed audio or sealed video recordings or sealed computer software, or digital content the right to cancel ceases if the goods become unsealed after delivery.

Any goods returned under the right to cancel must be sent to our contact address at your own cost.

Gloucestershire Family History Society
Family History Centre @ the Heritage Hub
Clarence Row
Alvin Street
Gloucester GL1 3AH
Phone: 01452 524344

You shall send back the goods or hand them over to us or the contact address, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, or e-mail using the contact details set out above. You may wish to use the Cancellation Form to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

Effects of Cancellation – UK and EU only

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

  1. 14 days after the day we receive back from you any goods supplied, or
  2. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees from us as a result of the reimbursement.

Refund of Defective Goods

Should goods supplied by us prove to be defective we will offer either, a replacement, a partial refund (to be agreed) if you wish to retain the goods or a full refund including the costs of delivery and any additional delivery costs incurred by you (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

‘It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us’