Our Help Desk
In practice this is mostly Sue who can point you to information from our extensive resources and give you ideas where else to look.
We will not prepare a full genealogy for you – there are professional researchers for that.
Here are the kinds of questions with which Sue can help. Some we will happily answer for free.
Q: “Where is Henry Smith buried he died in 1940”?
A: “He is listed on our Cemetery record transcriptions -details of how to obtain from our online shop.
Q: “How do I access other people researching the Brown family from Eastington?”
A “If you are a member of GFHS you will be able to see the contact details for a member researching this family from Eastington.”
For some tricky questions where more detailed research is needed or details such as certificates need to be obtained a donation would be requested
Q: I have searched everywhere for the baptism of …. around 1720 in …. and cant find it online.
A: [Having checked that there may be some information available] We do not have ….. info in our indexes. However, we can research other records for you and these often give additional information about the family that you are seeking. Please send us a donation as we are a registered charity, a donation however how small is much appreciated.
Just email firstname.lastname@example.org and we will do our best to help.