Covid-19: visiting GFHS Family History Centre

Procedures from 19 July


We’re delighted to welcome researchers to the Centre and have made some changes to make sure that all our visitors, volunteers and partners in the Hub can continue to work safely and comfortably as the Government restrictions are relaxed

Therefore we ask that you follow these measures:

Not feeling well?

If you or anyone in your household have symptoms of Covid-19 please don’t visit the Centre but seek medical advice. Do let us know so we can cancel your appointment.

Before you begin

The main door of the Heritage Hub will be open so you can come straight into the Hub when you arrive.

Everyone is asked to continue to wear a mask while they are in the communal areas of the Hub and to maintain social distancing.

Please remember to do the Track and Trace when you arrive – you can use the NHS app.

One of the Centre volunteers will welcome you and, if it is your first visit, show you where you can hang your coat, and where the public loos are. We’ll offer you a locker key so you can store your bag safely – don’t bring bags into the Centre. Please bring your own paper and pens/pencils – we cannot provide them for you – and you are welcome to bring your own laptop. There is a small charge for parking on-site so you will need to buy a token before you leave.

Getting started

Our volunteer will show you to your allocated PC and workspace. You are welcome to use the materials we’ve provided to wipe over the keyboard, mouse, tabletop and chair – just ask if you’d like gloves when you do this. But we do ask that you sanitise your hands.

You don’t need to wear a mask while you’re working but, please, put it on if you’re moving around the Centre or if you’re working closely with one of our volunteers.

Please do not move to a different workspace during your visit.

Need help?

Our volunteers are happy to help if you’re stuck or don’t know what to do next, so we have created two dedicated Help Desks in the Centre. Please ask one of the volunteers if you’d like to move to one of these for some help or advice.

Need to use a book?

We’re delighted to re-open the Library so you can use any of the books on the shelves. We’re advised that there is no need to quarantine them.

Want to buy a book or take a copy?

We’re not handling cash or taking card payments at the moment.

You can buy books through the GFHS website If you’d like paper copies of the information you find we can provide these and we charge 30p for each print. We have an ‘honesty box’ for the money but can’t give you any change. Any change will be treated as a donation.

If you prefer you can email a copy of many documents to yourself or take a photo of the image on the screen with a mobile phone or camera. We don’t charge for virtual copies but would appreciate a donation to help us to cover the cost of providing free access to the FH websites available in the Centre.

Taking a break?

We’re delighted that the kitchen has re-opened so you can make a hot drink again.

Please be aware of the need for social distancing and wear a mask when you’re using the kitchen – it is a small space so you might need to wait.

The Hub’s lounge might be a bit busier since there will a designated waiting area for visitors to the Archives who need to to be registered. If this this area is crowded you can take your drink into the Community Garden around the side of the the building or move into the microfilm room.

The use of the kitchen and the lounge will be monitored carefully over the next few weeks so the kitchen could be closed again if the area is regularly too full to allow distancing.

We can give you details of nearby cafes if you’d like to buy something to eat.

Finished your session?

Please sanitise your hands before you leave. And make sure you have all your possessions, including your coat and bag, then put your locker key in the box on the Archives’ reception desk so it can be cleaned overnight.

Want to visit Gloucestershire Archives?

You must book a separate appointment to visit the Archives so please use its website to do this.

Want to visit the FH Centre again?

We hope that you’ll have an enjoyable and productive visit to the Centre and look forward to seeing you again. Our volunteers can’t make another appointment for you so, please, book again through our website.

Finally…….We need to keep the Centre well-ventilated to reduce the risk of infection so the windows will be open so the room might be a bit draughty and chilly. So, please, wrap up warm and bring a jumper!